Abstract: Governments in developing countries are increasingly making efforts to provide more access to information and services for citizens, businesses, and civil servants through smart devices. However, providing strategically high impact m-services is facing numerous challenges, such as complexity of different mobile technologies, creating secured networks to deliver reliable service, and identifying the types of services that can be easily provided on mobile devices. Those problems could be solved by applying cloud computing model to the business process of E-government to build a government cloud. This research, proposes an environment for citizens to have greater access to their government and, in theory, makes citizen-to-government contact more inclusive. In addition, it examines an application that allows anyone to report and track non-emergency issues via the internet. It can also encourage citizens to become active in improving and taking care of their community by reporting issues in their neighborhood in order to improve the Egyptian e-government development index.
Keywords: e-government; m-government; cloud computing