Usability Study of Smart Phone Messaging for Elderly and Low-literate Users

Smartphones are electronic devices that people can carry around and install/add compatible third-party Apps to expend their functionality. Smartphones are mainly developed for calling and messaging purposes. All applications’ interfaces are designed for the current trends. Therefore, Senior Citizen and Low-literate users face difficulties to use smartphones due to the perceived complicated interface and functionality. This paper analyzes Senior Citizen and Low-literate user's requirements to read and write messages from users “memory load”, “navigation consistency”, “consistency and standard”, and “touch screen finger-based tapping” perspective. Then a framework based on “visual representation”, “navigation” and “miss click avoidance” is developed. A comparison between the proposed application and other messaging applications is provided. This research work focused on the Senior Citizen and Low-literate users to improve their user experience of the smartphone messaging application.

@article{Anam2020,
  title     = {Usability Study of Smart Phone Messaging for Elderly and Low-literate Users},
  journal   = {International Journal of Advanced Computer Science and Applications},
  volume    = {11},
  number    = {3},
  year      = {2020},
  publisher = {The Science and Information Organization},
  author    = {Rajibul Anam and Abdelouahab Abid},
  doi       = {10.14569/IJACSA.2020.0110313},
  url       = {https://doi.org/10.14569/IJACSA.2020.0110313}
}