Simulation-Driven Improvement of King Khalid University Non-Monthly Entitlement Workflows in AnyLogic

Aiming to offer useful recommendations for enhancing process accuracy and operational performance, this study investigates the elements affecting the efficiency and timeliness of disbursing non-monthly financial entitlements to university staff. The study developed a process workflow model using AnyLogic simulation tools and structured interviews and then conducted two main tests to enhance effectiveness. While the second concentrated on dynamic workload distribution to balance duties and maximize performance, the first conducted complete automation using an electronic platform that centralized all departmental tasks involved in financial disbursements. By lowering service times, minimizing manual errors, and thereby simplifying task allocation, the results show that combining automated workflows and real-time workload distribution significantly increased operational efficiency. Faster, more accurate, and fair processing of financial entitlements produced by this change highlights the need for technology-driven solutions in reaching lasting organizational excellence.

@article{Alsisi2025,
  title     = {Simulation-Driven Improvement of King Khalid University Non-Monthly Entitlement Workflows in AnyLogic},
  journal   = {International Journal of Advanced Computer Science and Applications},
  volume    = {16},
  number    = {8},
  year      = {2025},
  publisher = {The Science and Information Organization},
  author    = {Elaf Ali Alsisi and Osman A. Nasr and Badriah Mousa Alqahtani and Rodoon Shawan Alnajei},
  doi       = {10.14569/IJACSA.2025.01608102},
  url       = {https://doi.org/10.14569/IJACSA.2025.01608102}
}