Adoption of Blockchain Technology in Electronic Records Management in the Malaysian Public Sector

As the Malaysian public sector undergoes digital transformation, its electronic records management faces challenges, including security issues, maintaining record integrity and record authenticity, audit trails, and trust in existing systems. Blockchain technology has the potential to solve these challenges through features such as distributed records, transparency, restricted immutability, and cryptographic security. However, the adoption of this technology in the Malaysian public sector is still underexplored. The main objective of the study is to identify factors that influence the adoption of blockchain technology in Electronic Records Management in the Malaysian public sector and to develop an adoption model. A quantitative method was used to collect data from 253 public-sector officials directly involved in electronic records management. The conceptual framework was developed by integrating the Technology Acceptance Model (TAM) and the Unified Theory of Acceptance and Use of Technology (UTAUT). Data analysis was conducted using the Partial Least Squares–Structural Equation Modeling (PLS-SEM) approach to test the relationship between variables and confirm the study hypotheses. Results show that users' behavioral intentions have a significant effect on actual usage of blockchain technology (H10 is accepted), with an R² of 0.633, indicating that the independent construct explains 63.3% of the variance in behavioral intentions. Individual, organizational, and environmental factors, including performance expectations, effort expectations, social influences, and facilitating conditions, have a significant effect on users’ behavioral intentions, emphasizing that technology adoption requires a holistic approach. The study also finds that behavioral intentions act as a critical mediator before actual usage of the technology can occur.

@article{Yani2026,
  title     = {Adoption of Blockchain Technology in Electronic Records Management in the Malaysian Public Sector},
  journal   = {International Journal of Advanced Computer Science and Applications},
  volume    = {17},
  number    = {4},
  year      = {2026},
  publisher = {The Science and Information Organization},
  author    = {Aida Ruzana Ahmad Yani and Umi Asma’ Mokhtar},
  doi       = {10.14569/IJACSA.2026.0170470},
  url       = {https://doi.org/10.14569/IJACSA.2026.0170470}
}