Design, Implementation, and Evaluation of a Mobile Application for Real-Time Incident Management in Local Government

The increasing occurrence of incidents related to public safety, environmental issues, transportation, and civil defense requires more efficient response mechanisms from local governments. However, the absence of an integrated digital tool makes it difficult to accurately identify the location, timing, and frequency of critical incidents in real time, thereby limiting the response capacity of public institutions. This study aims to design, implement, and evaluate a mobile application for incident management to streamline the reporting process and facilitate timely responses to events reported by citizens. The application was developed using the Agile Scrum methodology. Flutter was employed for mobile application development, while PHP and RESTful APIs were used for backend services, with MySQL handling data storage and incident geolocation. In addition, location-based services and web-based visualization components were incorporated to support monitoring and information access. A pre-experimental research design with a single-group pretest–posttest approach was adopted. The results revealed a 99.26% reduction in incident registration time and a 31.68% decrease in immediate response time. The usability of the proposed application was assessed using the Computer System Usability Questionnaire (CSUQ), administered to 257 participants, showing a high level of user satisfaction. Overall, the findings demonstrate that the developed mobile application significantly improves incident management processes and supports the digital transformation initiatives of local governments.

@article{Ascue2026,
  title     = {Design, Implementation, and Evaluation of a Mobile Application for Real-Time Incident Management in Local Government},
  journal   = {International Journal of Advanced Computer Science and Applications},
  volume    = {17},
  number    = {7},
  year      = {2026},
  publisher = {The Science and Information Organization},
  author    = {Marleny Peralta Ascue and Luis Bryan Caballero Pinto and José Luis Poluco Sicos and José Luis Merma Aroni},
  doi       = {10.14569/IJACSA.2026.0170727},
  url       = {https://doi.org/10.14569/IJACSA.2026.0170727}
}