User Satisfaction Determinants for Digital Culture Heritage Online Collections

The aim of this paper is to identify the possible determinants that influence user satisfaction in the context of digital cultural heritage (DCH) online collections. The data was collected in 3 stages. For the first stage, literature studies were conducted in understanding the general overview about user satisfaction in various web-domains. Next, think-aloud protocol was conducted with a group of general user with nil background of cultural heritage. Two existing digital culture heritage online collections were used as the vehicle to get the findings. Lastly, existing studies on Herzberg Two-Factor Theory in web-environment context was adapted and adopted in identifying the possible hygiene and motivator factors which influence the user satisfaction in this context of study.

@article{Zahidi2014,
  title     = {User Satisfaction Determinants for Digital Culture Heritage Online Collections},
  journal   = {International Journal of Advanced Computer Science and Applications},
  volume    = {4},
  number    = {3},
  year      = {2014},
  publisher = {The Science and Information Organization},
  note      = {Special Issue on Extended Papers from Science and Information Conference 2014},
  author    = {Zaihasriah Zahidi and Yan Peng Lim and Peter Charles Woods},
  doi       = {10.14569/SpecialIssue.2014.040303},
  url       = {https://doi.org/10.14569/SpecialIssue.2014.040303}
}