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International Journal of Advanced Computer Science and Applications(IJACSA), Volume 14 Issue 12, 2023.
Abstract: e-Resources in the university library as learning resources are one of the primary services that promote learning and research to improve university productivity. At present, users find it difficult to access e-resources and require assistance in finding them. When using the system, users felt frustrated, confused, and lost. The e-resources services system on library websites, on the other hand, lacks sociability and a sense of human warmth. Sociability and a sense of human warmth can be integrated into the website interface, which may evoke the sensation of being with an actual individual, even if the service is provided online. This study investigated the social presence aspects that can be implemented in the library's e-resources system. The purpose of this study is to elicit social presence features that can be implemented in the design of e-resource interfaces on library websites. The methods used in this study are in three phases: a) web content analysis from twelve university library interfaces designed in several countries; b) interviews with library staff; and c) assessment by a questionnaire of library website users. Website content analysis was used to investigate elements that offer many unique features to support the implementation of social presence through the e-resources interface. An interview was used to validate elements that were found in the web content analysis, and a questionnaire phase was used to assess the user requirements for these social presence elements. The results of empirical studies show that users need some elements of social presence, such as comments, chat, ratings, voice, personalized welcome in library accounts, tools, preference language, links for reference managers, and social media, as well as ease of access such as readable help font, color, and font size.
Yuli Rohmiyati, Tengku Siti Meriam Tengku Wook, Noraidah Sahari and Siti Aishah Hanawi, “Assessing User Requirements for e-Resources Interface Design in University Libraries” International Journal of Advanced Computer Science and Applications(IJACSA), 14(12), 2023. http://dx.doi.org/10.14569/IJACSA.2023.0141227
@article{Rohmiyati2023,
title = {Assessing User Requirements for e-Resources Interface Design in University Libraries},
journal = {International Journal of Advanced Computer Science and Applications},
doi = {10.14569/IJACSA.2023.0141227},
url = {http://dx.doi.org/10.14569/IJACSA.2023.0141227},
year = {2023},
publisher = {The Science and Information Organization},
volume = {14},
number = {12},
author = {Yuli Rohmiyati and Tengku Siti Meriam Tengku Wook and Noraidah Sahari and Siti Aishah Hanawi}
}
Copyright Statement: This is an open access article licensed under a Creative Commons Attribution 4.0 International License, which permits unrestricted use, distribution, and reproduction in any medium, even commercially as long as the original work is properly cited.