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DOI: 10.14569/IJACSA.2019.0100722
PDF

User Perspective on External Value Creation Factors in Indonesia e-Commerce

Author 1: Sfenrianto Sfenrianto
Author 2: Hilda Oktavianni JM
Author 3: Hafid Prima Putra
Author 4: Khoerintus

International Journal of Advanced Computer Science and Applications(IJACSA), Volume 10 Issue 7, 2019.

  • Abstract and Keywords
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Abstract: Value creation is very important for the e-commerce companies in order to reach customers and increase company's value in the view of customer. Value creation mostly developed based on internal factor of the company. This statement is supported by many studies that researched on value creation from within the company. The purpose of this research is to find out customer’s perspective on the external environmental factors that can affect the value creation of e-commerce companies, especially in Indonesia. This research uses primary and secondary methods in data collection. Questionnaire is used as primary research methodology in this research to gather data from e-commerce users. For the secondary method, literature reviewed from previous research and existing journals is used. The results of this research are the statements from respondents regarding external environmental factors that can be classified on 5 (five) factors: Government policy and legal, telecommunication infrastructure, financial and capital investment, physical environment, and payment system.

Keywords: External environment factors; e-commerce; user perspective; value creation

Sfenrianto Sfenrianto, Hilda Oktavianni JM, Hafid Prima Putra and Khoerintus, “User Perspective on External Value Creation Factors in Indonesia e-Commerce” International Journal of Advanced Computer Science and Applications(IJACSA), 10(7), 2019. http://dx.doi.org/10.14569/IJACSA.2019.0100722

@article{Sfenrianto2019,
title = {User Perspective on External Value Creation Factors in Indonesia e-Commerce},
journal = {International Journal of Advanced Computer Science and Applications},
doi = {10.14569/IJACSA.2019.0100722},
url = {http://dx.doi.org/10.14569/IJACSA.2019.0100722},
year = {2019},
publisher = {The Science and Information Organization},
volume = {10},
number = {7},
author = {Sfenrianto Sfenrianto and Hilda Oktavianni JM and Hafid Prima Putra and Khoerintus}
}



Copyright Statement: This is an open access article licensed under a Creative Commons Attribution 4.0 International License, which permits unrestricted use, distribution, and reproduction in any medium, even commercially as long as the original work is properly cited.

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