Critical Success Factors on the Implementation of ERP Systems: Building a Theoretical Framework

Existing pressure for the confrontation of a radically changing external environment has led many companies to invest in various Information Systems, such as Enterprise Resource Planning (ERP), in order to optimize their production processes and strategies. Despite the fact that ERP system is an important strategic tool, many companies fail to take advantage of its benefits due to their default in many aspects of management and implementation. This study aims to investigate the critical success factors of enterprise resource planning system implementation and build a categorization framework so as to create a theoretical base that enhances any further research approaches in various sectors of the economy. Therefore, 37 ERP critical success factors were identified by using Content Analysis method and classified into relative categories to the ERP orientations of implementation and the ERP life cycle phases. Finally, these two types of categorization were merged in order to examine the critical success factors’ behavior during the ERP implementation. This paper and the multilateral theoretical framework it creates, sets out how critical success factors must be taken into account by companies and marks a beginning point that promises a sequence of further research approaches in particular economic sectors or in a set of them. By fulfilling the purpose of this study, a significant contribution to computer science literature and especially to the ERP field is offered.

@article{Kouriati2020,
  title     = {Critical Success Factors on the Implementation of ERP Systems: Building a Theoretical Framework},
  journal   = {International Journal of Advanced Computer Science and Applications},
  volume    = {11},
  number    = {11},
  year      = {2020},
  publisher = {The Science and Information Organization},
  author    = {Asimina Kouriati and Thomas Bournaris and Basil Manos and Stefanos A. Nastis},
  doi       = {10.14569/IJACSA.2020.0111104},
  url       = {https://doi.org/10.14569/IJACSA.2020.0111104}
}