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DOI: 10.14569/IJACSA.2021.0121137
PDF

Towards Measuring User Experience based on Software Requirements

Author 1: Issa Atoum
Author 2: Jameel Almalki
Author 3: Saeed Masoud Alshahrani
Author 4: Waleed Al Shehri

International Journal of Advanced Computer Science and Applications(IJACSA), Volume 12 Issue 11, 2021.

  • Abstract and Keywords
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Abstract: User Experience (UX) provides insights into the users’ product perceptions while using or intending to use an application. Software products are known for complexity and changeability, starting from requirements engineering until the product operation. Users often evaluate software UX based on a prototype; however, UX is semantically embedded in the software requirements, a crucial indicator for project success. The problem of current UX evaluation methods is their dependence on the actual involvement of users or experts, a time-consuming process. First, this paper builds a benchmark dataset of UX based on textual software requirements crowdsourcing several UX experts. Second, the paper develops a machine learning model to measure UX based on the dataset. This research describes the dataset characteristics and reports its statistical internal consistency and reliability. Results indicate a high Cronbach Alpha and a low root mean square error of the dataset. We conclude that the new benchmark dataset could be used to estimate UX instantly without the need for subjective UX evaluation. The dataset will serve as a foundation of UX features for machine learning models.

Keywords: User experience; benchmark dataset; requirements engineering; UX evaluation; software engineering

Issa Atoum, Jameel Almalki, Saeed Masoud Alshahrani and Waleed Al Shehri, “Towards Measuring User Experience based on Software Requirements” International Journal of Advanced Computer Science and Applications(IJACSA), 12(11), 2021. http://dx.doi.org/10.14569/IJACSA.2021.0121137

@article{Atoum2021,
title = {Towards Measuring User Experience based on Software Requirements},
journal = {International Journal of Advanced Computer Science and Applications},
doi = {10.14569/IJACSA.2021.0121137},
url = {http://dx.doi.org/10.14569/IJACSA.2021.0121137},
year = {2021},
publisher = {The Science and Information Organization},
volume = {12},
number = {11},
author = {Issa Atoum and Jameel Almalki and Saeed Masoud Alshahrani and Waleed Al Shehri}
}



Copyright Statement: This is an open access article licensed under a Creative Commons Attribution 4.0 International License, which permits unrestricted use, distribution, and reproduction in any medium, even commercially as long as the original work is properly cited.

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