Analyzing the Sentiments of Jordanian Students Towards Online Education in the Higher Education Institutions

Sentiment analysis and opinion polling are two areas that have grown significantly over the past decade. Opinion research and sentiments analysis in the online education environment can truly reflect the learning state of students and educators and experts in the field; providing the theoretical basis needed to further review educational procedure and conduct. This study aims to shed light on identifying and visualizing students' objective feelings based on an exploration of the subject matter and materials of learning and gathering sentiments from university Facebook groups at various levels and layers in detail. The proposed method is a qualitative descriptive research method that includes data pre-processing, subject discovery, sentiment analysis, and visualization. In relative terms, 39.7% of text messages were positive and 52.3% of text messages were negative and understanding the narrative of these feelings and their impact on the online learning environment.

@article{Alfayoumi2021,
  title     = {Analyzing the Sentiments of Jordanian Students Towards Online Education in the Higher Education Institutions},
  journal   = {International Journal of Advanced Computer Science and Applications},
  volume    = {12},
  number    = {11},
  year      = {2021},
  publisher = {The Science and Information Organization},
  author    = {Bayan Alfayoumi and Mohammad Alshraideh and Saleh Al-Sharaeh and Martin Leiner and Iyad Muhsen AlDajani},
  doi       = {10.14569/IJACSA.2021.0121108},
  url       = {https://doi.org/10.14569/IJACSA.2021.0121108}
}