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DOI: 10.14569/IJACSA.2021.0120829
PDF

Evaluating and Comparing the Usability of Privacy in WhatsApp, Twitter, and Snapchat

Author 1: Abdulmohsen S. Albesher
Author 2: Thamer Alhussain

International Journal of Advanced Computer Science and Applications(IJACSA), Volume 12 Issue 8, 2021.

  • Abstract and Keywords
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Abstract: With the increased use of social networking platforms, especially with the inclusion of sensitive personal information, it has become important for those platforms to have adequate levels of security and privacy. This research aimed to evaluate the usability of privacy in the WhatsApp, Twitter, and Snapchat applications. The evaluation was conducted based on the structured analysis of privacy (STRAP) framework. Seven expert evaluators performed heuristic evaluations and applied the 11 STRAP heuristics to the privacy policy statements and settings provided in the WhatsApp, Twitter, and Snapchat applications. This study provides useful information for designers and developers of social media applications as well as users of the apps. In particular, the results indicate that Snapchat had the highest severity rating, followed by Twitter and WhatsApp. Moreover, the most notable severity rating for all the apps was regarding the ability to revoke consent, where all of the apps had a very high number of usability problems.

Keywords: HCI; usability; heuristics evaluation; STRAP; privacy; usable privacy; social media

Abdulmohsen S. Albesher and Thamer Alhussain, “Evaluating and Comparing the Usability of Privacy in WhatsApp, Twitter, and Snapchat” International Journal of Advanced Computer Science and Applications(IJACSA), 12(8), 2021. http://dx.doi.org/10.14569/IJACSA.2021.0120829

@article{Albesher2021,
title = {Evaluating and Comparing the Usability of Privacy in WhatsApp, Twitter, and Snapchat},
journal = {International Journal of Advanced Computer Science and Applications},
doi = {10.14569/IJACSA.2021.0120829},
url = {http://dx.doi.org/10.14569/IJACSA.2021.0120829},
year = {2021},
publisher = {The Science and Information Organization},
volume = {12},
number = {8},
author = {Abdulmohsen S. Albesher and Thamer Alhussain}
}



Copyright Statement: This is an open access article licensed under a Creative Commons Attribution 4.0 International License, which permits unrestricted use, distribution, and reproduction in any medium, even commercially as long as the original work is properly cited.

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