The Science and Information (SAI) Organization
  • Home
  • About Us
  • Journals
  • Conferences
  • Contact Us

Publication Links

  • IJACSA
  • Author Guidelines
  • Publication Policies
  • Digital Archiving Policy
  • Promote your Publication
  • Metadata Harvesting (OAI2)

IJACSA

  • About the Journal
  • Call for Papers
  • Editorial Board
  • Author Guidelines
  • Submit your Paper
  • Current Issue
  • Archives
  • Indexing
  • Fees/ APC
  • Reviewers
  • Apply as a Reviewer

IJARAI

  • About the Journal
  • Archives
  • Indexing & Archiving

Special Issues

  • Home
  • Archives
  • Proposals
  • Guest Editors
  • SUSAI-EE 2025
  • ICONS-BA 2025
  • IoT-BLOCK 2025

Future of Information and Communication Conference (FICC)

  • Home
  • Call for Papers
  • Submit your Paper/Poster
  • Register
  • Venue
  • Contact

Computing Conference

  • Home
  • Call for Papers
  • Submit your Paper/Poster
  • Register
  • Venue
  • Contact

Intelligent Systems Conference (IntelliSys)

  • Home
  • Call for Papers
  • Submit your Paper/Poster
  • Register
  • Venue
  • Contact

Future Technologies Conference (FTC)

  • Home
  • Call for Papers
  • Submit your Paper/Poster
  • Register
  • Venue
  • Contact
  • Home
  • Call for Papers
  • Editorial Board
  • Guidelines
  • Submit
  • Current Issue
  • Archives
  • Indexing
  • Fees
  • Reviewers
  • Subscribe

DOI: 10.14569/IJACSA.2022.0131298
PDF

Synthesis of Comments to Social Media Posts for Business Applications

Author 1: Peter Adebowale Olujimi
Author 2: Abejide Ade-Ibijola

International Journal of Advanced Computer Science and Applications(IJACSA), Volume 13 Issue 12, 2022.

  • Abstract and Keywords
  • How to Cite this Article
  • {} BibTeX Source

Abstract: Responding to enormous comments on social media platforms is one major challenge facing businesses in recent times, especially when dealing with irate consumers. Customers have increasingly adopted social networks as a platform for expressing their concerns and posting comments on business pages, posing a great challenge for customer support agents and digital marketers alike. Analyzing and responding manually to these enormous comments is a time-consuming task, necessitating the adoption of Artificial Intelligence (AI) tool that can complete the task swiftly— automatic comprehension of social media posts for comment generation. In this paper, we present algorithms and a tool for the automatic comprehension of customer tweets and generation of responses to these tweets. This was done in two-fold: using existing Natural Language Processing (NLP) libraries to preprocess and tokenize these tweets, and secondly, using rule-based algorithms to find a matching response to each customer, based on the array of extracted tokens from the customer’s tweet. This was built into a tool called Comment-Synthesizer. This tool takes unfiltered tweets as input, preprocesses the tweets, and matches the tweet with predefined responses using a rule-based algorithm with a success rate of 76%. This tool, if implemented in a desktop automation application, can be used to respond automatically to a large volume of customers’ social media comments/posts.

Keywords: Natural language comprehension; social media; natural language processing; customer engagements; artificial intelligence; comment generation

Peter Adebowale Olujimi and Abejide Ade-Ibijola, “Synthesis of Comments to Social Media Posts for Business Applications” International Journal of Advanced Computer Science and Applications(IJACSA), 13(12), 2022. http://dx.doi.org/10.14569/IJACSA.2022.0131298

@article{Olujimi2022,
title = {Synthesis of Comments to Social Media Posts for Business Applications},
journal = {International Journal of Advanced Computer Science and Applications},
doi = {10.14569/IJACSA.2022.0131298},
url = {http://dx.doi.org/10.14569/IJACSA.2022.0131298},
year = {2022},
publisher = {The Science and Information Organization},
volume = {13},
number = {12},
author = {Peter Adebowale Olujimi and Abejide Ade-Ibijola}
}



Copyright Statement: This is an open access article licensed under a Creative Commons Attribution 4.0 International License, which permits unrestricted use, distribution, and reproduction in any medium, even commercially as long as the original work is properly cited.

IJACSA

Upcoming Conferences

IntelliSys 2025

28-29 August 2025

  • Amsterdam, The Netherlands

Future Technologies Conference 2025

6-7 November 2025

  • Munich, Germany

Healthcare Conference 2026

21-22 May 2026

  • Amsterdam, The Netherlands

Computing Conference 2026

9-10 July 2026

  • London, United Kingdom

IntelliSys 2026

3-4 September 2026

  • Amsterdam, The Netherlands

Computer Vision Conference 2026

15-16 October 2026

  • Berlin, Germany
The Science and Information (SAI) Organization
BACK TO TOP

Computer Science Journal

  • About the Journal
  • Call for Papers
  • Submit Paper
  • Indexing

Our Conferences

  • Computing Conference
  • Intelligent Systems Conference
  • Future Technologies Conference
  • Communication Conference

Help & Support

  • Contact Us
  • About Us
  • Terms and Conditions
  • Privacy Policy

© The Science and Information (SAI) Organization Limited. All rights reserved. Registered in England and Wales. Company Number 8933205. thesai.org