Simultaneous Importance-Performance Analysis based on SWOT in the Service Domain of Electronic-based Government Systems

Decision makers for decades have used SWOT analysis for strategic planning. However, the problems that arise in the SWOT analysis are subjective, so decision-making becomes inefficient. Therefore, SWOT analysis is often combined with other methods to make decision-making strategies more focused and measurable according to priority interests. The SWOT analysis basis in this study is Simultaneous Importance-Performance (SIPA) analysis by observing each indicator's weights. In addition, this study proposes a new method by focusing on competitor factors in strategies mapping to improve services for Electronic-Based Government Systems (SPBE). The object of this study was two local governments in Indonesia, namely the Meranti Islands Regency and the Limapuluh Kota Regency. The results showed that a SIPA-based SWOT analysis has succeeded in showing the Strengths, Weaknesses, Opportunities, and Challenges of the district government. Furthermore, based on the results of hypothesis testing, SIPA-based SWOT identification has reflected a valid organizational situation.

@article{Wahyuningrum2022,
  title     = {Simultaneous Importance-Performance Analysis based on SWOT in the Service Domain of Electronic-based Government Systems},
  journal   = {International Journal of Advanced Computer Science and Applications},
  volume    = {13},
  number    = {8},
  year      = {2022},
  publisher = {The Science and Information Organization},
  author    = {Tenia Wahyuningrum and Gita Fadila Fitriana and Arief Rais Bahtiar and Aina Azalea and Darwan},
  doi       = {10.14569/IJACSA.2022.0130837},
  url       = {https://doi.org/10.14569/IJACSA.2022.0130837}
}