Critical Success Factors of Microservices Architecture Implementation in the Information System Project

Microservice Architecture (MSA) promises enhancements in information systems, including improved performance, scalability, availability, and maintenance. However, challenges during the design, development, and operations phases can hinder successful deployment. This research presents a case study of one of the leading telecommunications companies in Indonesia, which encountered a three-month delay in implementing its microservices architecture (MSA). The study aims to provide actionable insights for the company to enhance its MSA deployment and contribute to academic knowledge by offering a structured approach to evaluating critical success factors (CSFs) in similar contexts. Through a literature review, twenty-one factors were identified and categorized into four groups: (1) Organization, (2) Process, (3) Systems & Tools, and (4) Knowledge, Skills & Behavior. The Analytical Hierarchy Process (AHP) was used to evaluate the priority of each factor based on survey data from project executors and software development practitioners. The findings indicate that the Organization category is the most crucial, with (1) Top Management Support, (2) Clear Vision, and (3) Adequate Resources being the top three CSFs for MSA implementation.

@article{Amri2024,
  title     = {Critical Success Factors of Microservices Architecture Implementation in the Information System Project},
  journal   = {International Journal of Advanced Computer Science and Applications},
  volume    = {15},
  number    = {10},
  year      = {2024},
  publisher = {The Science and Information Organization},
  author    = {Mochamad Gani Amri and Teguh Raharjo and Anita Nur Fitriani and Nurman Rasyid Panusunan Hutasuhut},
  doi       = {10.14569/IJACSA.2024.0151064},
  url       = {https://doi.org/10.14569/IJACSA.2024.0151064}
}