Abstract: The design and evaluation of an order management software oriented to SMEs in Lima is presented. Using Design Thinking, a prototype was developed focusing on Usability, Design and User Satisfaction. Through a Likert scale survey of 308 SME employees, perceptions on operational efficiency and user experience were measured. The results show high acceptance and highlight the intuitiveness of the system. However, areas such as loading speed and e-commerce functionalities require future improvements. This study establishes a framework for similar technological tools in commercial sectors.

Linett Velasquez Jimenez, Herbert Grados Espinoza, Santiago Rubiños Jimenez, Juan Grados Gamarra and Claudia Marrujo-Ingunza, “Software Design Aimed at Proper Order Management in SMEs” International Journal of Advanced Computer Science and Applications(IJACSA), 15(12), 2024. http://dx.doi.org/10.14569/IJACSA.2024.0151209

@article{Jimenez2024,
title = {Software Design Aimed at Proper Order Management in SMEs},
journal = {International Journal of Advanced Computer Science and Applications},
doi = {10.14569/IJACSA.2024.0151209},
url = {http://dx.doi.org/10.14569/IJACSA.2024.0151209},
year = {2024},
publisher = {The Science and Information Organization},
volume = {15},
number = {12},
author = {Linett Velasquez Jimenez and Herbert Grados Espinoza and Santiago Rubiños Jimenez and Juan Grados Gamarra and Claudia Marrujo-Ingunza}
}