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DOI: 10.14569/IJACSA.2024.01503109
PDF

Hierarchical Spatiotemporal Aspect-Based Sentiment Analysis for Chain Restaurants using Machine Learning

Author 1: Mouyassir Kawtar
Author 2: Abderrahmane Fathi
Author 3: Noureddine Assad
Author 4: Ali Kartit

International Journal of Advanced Computer Science and Applications(IJACSA), Volume 15 Issue 3, 2024.

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Abstract: In recent years, aspect-based sentiment analysis of restaurant business reviews has emerged as a pivotal area of research in natural language processing (NLP), aiming to provide detailed analytical methods benefiting both consumers and industry professionals. This study introduces a novel approach, Hierarchical Spatiotemporal Aspect-Based Sentiment Analysis (HISABSA), which combines lexicon-based methods such as VADER Lexicon, the AFFIN model, and TextBlob with contextual methods. By integrating advanced machine learning (ML) techniques, this hybrid methodology facilitates sentiment analysis, empowering chain restaurants to assess changes in sentiments towards specific aspects of their services across different branches and over time. Leveraging transformer-based models such as RoBERTa and BERT, this approach achieves effective sentiment classification and aspect extraction from text reviews. The results demonstrate the reliability of extracting valid aspects from online reviews of specific branches, offering valuable insights to business owners striving to succeed in competitive markets.

Keywords: HISABSA; hybrid model; NLP; ML; VADER Lexicon; AFFIN model; TextBlob; ABSA; Restaurant reviews; Transformer-based models; Lexicon-based methods; RoBERTa model; BERT model

Mouyassir Kawtar, Abderrahmane Fathi, Noureddine Assad and Ali Kartit, “Hierarchical Spatiotemporal Aspect-Based Sentiment Analysis for Chain Restaurants using Machine Learning” International Journal of Advanced Computer Science and Applications(IJACSA), 15(3), 2024. http://dx.doi.org/10.14569/IJACSA.2024.01503109

@article{Kawtar2024,
title = {Hierarchical Spatiotemporal Aspect-Based Sentiment Analysis for Chain Restaurants using Machine Learning},
journal = {International Journal of Advanced Computer Science and Applications},
doi = {10.14569/IJACSA.2024.01503109},
url = {http://dx.doi.org/10.14569/IJACSA.2024.01503109},
year = {2024},
publisher = {The Science and Information Organization},
volume = {15},
number = {3},
author = {Mouyassir Kawtar and Abderrahmane Fathi and Noureddine Assad and Ali Kartit}
}



Copyright Statement: This is an open access article licensed under a Creative Commons Attribution 4.0 International License, which permits unrestricted use, distribution, and reproduction in any medium, even commercially as long as the original work is properly cited.

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