A Review of AI and IoT Implementation in a Museum’s Ecosystem: Benefits, Challenges, and a Novel Conceptual Model

The museums need to transform into modern museums by developing a digital ecosystem that integrates all elements in the museum to optimize organizational outcomes and impact people's welfare in the era of Society 5.0. This paper aims to conduct a review of the museum's digital ecosystem based on the implementation of artificial intelligence (AI) and internet of things (IoT). PRISMA methodology for literature review was adopted to search for the answers to the research questions, knowing digital technology trends, challenges, and benefits of a digital museum ecosystem development, and proposed a novel conceptual model of the museum ecosystem based on AI and IoT implementation. The dataset contained metadata from Scopus, Google Scholar, and IEEExplore databases. Several stages were implemented in the literature review process so that it is known that AI and IoT technologies have never been separated in the development of digital museums since 2020, but there has yet to be research on the digital museum ecosystem model that integrates IoT and AI. The museum's digital ecosystem implementation benefits will improve museum resources and increase museum competitiveness. However, there will be challenges related to cybersecurity issues, data integration in multi-media formats, and interface designs to overcome user acceptance challenges of the technology constructed in the digital museum ecosystem. The proposed AI and IoT-based model also require an evaluation for implementation validation at the museum in future works.

@article{Puspasari2025,
  title     = {A Review of AI and IoT Implementation in a Museum’s Ecosystem: Benefits, Challenges, and a Novel Conceptual Model},
  journal   = {International Journal of Advanced Computer Science and Applications},
  volume    = {16},
  number    = {2},
  year      = {2025},
  publisher = {The Science and Information Organization},
  author    = {Shinta Puspasari and Indah Agustien Siradjuddin and Rachmansyah},
  doi       = {10.14569/IJACSA.2025.0160271},
  url       = {https://doi.org/10.14569/IJACSA.2025.0160271}
}