Abstract: The present research seeks to demonstrate the improvement of the visualization of indicators applying Business Intelligence in the district municipality of Lince. The entity has among its different institutional objectives to strengthen the modernization of the administrative and functional systems of institutional management. The research was proposed as an applied type, with a pre-experimental and quantitative design. A sample of 10 users belonging to Tax Administration Management was available, applying the questionnaire technique and the survey-type instrument. From the data collected by the instrument in the Pre-Test and Post- Test, the results were obtained that allowed us to determine a positive relationship in relation to decision-making for tax collection. For the Pre-Test tests, a score of 50% was obtained, in the low-level score as opposed to the Post Test tests, which obtained a 50% general level. The investigation allowed, in its interpretation, the meaningful change for decision-making supported by indicators generated by Business Intelligence, when evaluating the results and finding changes among the respondents on time, productivity and presentation of information in relation to the use of Business Intelligence. On the other hand, decision-making was positively affected from the direction, control, and evaluation organization, from the perception of the respondents in the changes represented by the use of a business tool to obtain information capable of responding to the needs of the institution for decision-making, focused on tax collection. The research is structured in six sections. The first section details the problematic situation and the justification of the study in relation to the research objectives. The second explains the background and previous research that supports the problematic situation based on the key constructs of the work. The third mentions the methodology used, through the quantitative approach, and the fourth shows the results obtained. The fifth section makes a comparison of what the study achieved compared to other previous studies and finally, the conclusions provide the final scopes on the achievement of the objectives and the contribution to future research.

Javier Benavides-Redhead and Jenny Gutiérrez-Flores, “Business Intelligence in Public Management” International Journal of Advanced Computer Science and Applications(IJACSA), 16(3), 2025. http://dx.doi.org/10.14569/IJACSA.2025.0160315

@article{Benavides-Redhead2025,
title = {Business Intelligence in Public Management},
journal = {International Journal of Advanced Computer Science and Applications},
doi = {10.14569/IJACSA.2025.0160315},
url = {http://dx.doi.org/10.14569/IJACSA.2025.0160315},
year = {2025},
publisher = {The Science and Information Organization},
volume = {16},
number = {3},
author = {Javier Benavides-Redhead and Jenny Gutiérrez-Flores}
}