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DOI: 10.14569/IJACSA.2013.041007
PDF

Maturity Model for IT Service Outsourcing in Higher Education Institutions

Author 1: Victoriano Valencia García
Author 2: Dr. Eugenio J. Fernández Vicente
Author 3: Dr. Luis Usero Aragonés

International Journal of Advanced Computer Science and Applications(IJACSA), Volume 4 Issue 10, 2013.

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Abstract: The current success of organizations depends on the successful implementation of Information and Comunication Technologies (ICTs). Good governance and ICT management are essential for delivering value, managing technological risks, managing resources and performance measurement. In addition, outsourcing is a strategic option which complements IT services provided internally in organizations. This paper proposes the design of a new holistic maturity model based on standards ISO/IEC 20000 and ISO/IEC 38500, the frameworks and best practices of ITIL and COBIT, with a specific focus on IT outsourcing. This model is validated by practices in the field of higher education, using a questionnaire and a metrics table among other measurement tools. Models, standards and guidelines are proposed in the model for facilitating adaptation to universities and achieving excellence in the outsourcing of IT services. The applicability of the model allows an effective transition to a model of good governance and management of outsourced IT services which, aligned with the core business of universities (teaching, research and innovation), affect the effectiveness and efficiency of its management, optimizes its value and minimizes risks.

Keywords: IT Governance; IT Management; Outsourcing; IT Services; Maturity Models

Victoriano Valencia García, Dr. Eugenio J. Fernández Vicente and Dr. Luis Usero Aragonés, “Maturity Model for IT Service Outsourcing in Higher Education Institutions” International Journal of Advanced Computer Science and Applications(IJACSA), 4(10), 2013. http://dx.doi.org/10.14569/IJACSA.2013.041007

@article{García2013,
title = {Maturity Model for IT Service Outsourcing in Higher Education Institutions},
journal = {International Journal of Advanced Computer Science and Applications},
doi = {10.14569/IJACSA.2013.041007},
url = {http://dx.doi.org/10.14569/IJACSA.2013.041007},
year = {2013},
publisher = {The Science and Information Organization},
volume = {4},
number = {10},
author = {Victoriano Valencia García and Dr. Eugenio J. Fernández Vicente and Dr. Luis Usero Aragonés}
}



Copyright Statement: This is an open access article licensed under a Creative Commons Attribution 4.0 International License, which permits unrestricted use, distribution, and reproduction in any medium, even commercially as long as the original work is properly cited.

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