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DOI: 10.14569/SpecialIssue.2014.040303
PDF

User Satisfaction Determinants for Digital Culture Heritage Online Collections

Author 1: Zaihasriah Zahidi
Author 2: Yan Peng Lim
Author 3: Peter Charles Woods

International Journal of Advanced Computer Science and Applications(IJACSA), Special Issue on Extended Papers from Science and Information Conference 2014, 2014.

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Abstract: The aim of this paper is to identify the possible determinants that influence user satisfaction in the context of digital cultural heritage (DCH) online collections. The data was collected in 3 stages. For the first stage, literature studies were conducted in understanding the general overview about user satisfaction in various web-domains. Next, think-aloud protocol was conducted with a group of general user with nil background of cultural heritage. Two existing digital culture heritage online collections were used as the vehicle to get the findings. Lastly, existing studies on Herzberg Two-Factor Theory in web-environment context was adapted and adopted in identifying the possible hygiene and motivator factors which influence the user satisfaction in this context of study.

Keywords: User experience; user satisfaction; digital culture heritage online collections

Zaihasriah Zahidi, Yan Peng Lim and Peter Charles Woods, “User Satisfaction Determinants for Digital Culture Heritage Online Collections” International Journal of Advanced Computer Science and Applications(IJACSA), Special Issue on Extended Papers from Science and Information Conference 2014, 2014. http://dx.doi.org/10.14569/SpecialIssue.2014.040303

@article{Zahidi2014,
title = {User Satisfaction Determinants for Digital Culture Heritage Online Collections},
journal = {International Journal of Advanced Computer Science and Applications(IJACSA), Special Issue on Extended Papers from Science and Information Conference 2014}
doi = {10.14569/SpecialIssue.2014.040303},
url = {http://dx.doi.org/10.14569/SpecialIssue.2014.040303},
year = {2014},
publisher = {The Science and Information Organization},
volume = {4},
number = {3},
author = {Zaihasriah Zahidi and Yan Peng Lim and Peter Charles Woods},
}



Copyright Statement: This is an open access article licensed under a Creative Commons Attribution 4.0 International License, which permits unrestricted use, distribution, and reproduction in any medium, even commercially as long as the original work is properly cited.

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