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The Science and Information (SAI) Organization publishes open-access peer-reviewed journals in computer science and artificial intelligence.

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Research Article | Open Access |

Multi-Agent Architecture for Implementation of ITIL Processes: Case of Incident Management Process

Author 1: Youssef SEKHARA Author 2: Hicham MEDROMI Author 3: Adil SAYOUTI
International Journal of Advanced Computer Science and Applications (IJACSA) · Vol. 5, No. 8 · Published 2014 · Cited by 5

DOI: https://doi.org/10.14569/IJACSA.2014.050812

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Abstract

ITIL (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. Upon the adoption of ITIL processes, organizations face many challenges that can lead to increased complexity. In this paper we use the advantages of agent technology to make implementation and use of ITIL processes more efficient, starting by the incident management process.

Keywords

ITIL Process Multi-agent system Incident Management Process

How to Cite this Article

SEKHARA, Y., MEDROMI, H., & SAYOUTI, A. (2014). Multi-Agent Architecture for Implementation of ITIL Processes: Case of Incident Management Process. International Journal of Advanced Computer Science and Applications, 5(8). https://doi.org/10.14569/IJACSA.2014.050812

SEKHARA, Youssef, et al.. "Multi-Agent Architecture for Implementation of ITIL Processes: Case of Incident Management Process." International Journal of Advanced Computer Science and Applications, vol. 5, no. 8, 2014, https://doi.org/10.14569/IJACSA.2014.050812.

@article{SEKHARA2014,
  title     = {Multi-Agent Architecture for Implementation of ITIL Processes: Case of Incident Management Process},
  journal   = {International Journal of Advanced Computer Science and Applications},
  volume    = {5},
  number    = {8},
  year      = {2014},
  publisher = {The Science and Information Organization},
  author    = {Youssef SEKHARA and Hicham MEDROMI and Adil SAYOUTI},
  doi       = {10.14569/IJACSA.2014.050812},
  url       = {https://doi.org/10.14569/IJACSA.2014.050812}
}

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