The Science and Information (SAI) Organization
  • Home
  • About Us
  • Journals
  • Conferences
  • Contact Us

Publication Links

  • IJACSA
  • Author Guidelines
  • Publication Policies
  • Digital Archiving Policy
  • Promote your Publication
  • Metadata Harvesting (OAI2)

IJACSA

  • About the Journal
  • Call for Papers
  • Editorial Board
  • Author Guidelines
  • Submit your Paper
  • Current Issue
  • Archives
  • Indexing
  • Fees/ APC
  • Reviewers
  • Apply as a Reviewer

IJARAI

  • About the Journal
  • Archives
  • Indexing & Archiving

Special Issues

  • Home
  • Archives
  • Proposals
  • Guest Editors
  • SUSAI-EE 2025
  • ICONS-BA 2025
  • IoT-BLOCK 2025

Future of Information and Communication Conference (FICC)

  • Home
  • Call for Papers
  • Submit your Paper/Poster
  • Register
  • Venue
  • Contact

Computing Conference

  • Home
  • Call for Papers
  • Submit your Paper/Poster
  • Register
  • Venue
  • Contact

Intelligent Systems Conference (IntelliSys)

  • Home
  • Call for Papers
  • Submit your Paper/Poster
  • Register
  • Venue
  • Contact

Future Technologies Conference (FTC)

  • Home
  • Call for Papers
  • Submit your Paper/Poster
  • Register
  • Venue
  • Contact
  • Home
  • Call for Papers
  • Editorial Board
  • Guidelines
  • Submit
  • Current Issue
  • Archives
  • Indexing
  • Fees
  • Reviewers
  • Subscribe

DOI: 10.14569/IJACSA.2016.070117
PDF

Comparing the Usability of M-Business and M-Government Software in Saudi Arabia

Author 1: Mutlaq B. Alotaibi

International Journal of Advanced Computer Science and Applications(IJACSA), Volume 7 Issue 1, 2016.

  • Abstract and Keywords
  • How to Cite this Article
  • {} BibTeX Source

Abstract: This study presents a usability assessment of mobile presence in the Kingdom of Saudi Arabia (KSA), with a particular focus on the variance between M-business and M-government presence. In fact, a general hypothesis was developed that M-business software is more usable than M-government software, with eleven sub-hypotheses derived from Nielsen’s heuristics method. To examine the hypotheses, a true representative sample of thirty-six (n=36) mobile software applications in Saudi Arabia were identified from prior research, representing two main categories: M-business and M-government. Within each category, eighteen (n=18) mobile software applications were carefully chosen for further evaluation, representing a wide variety of sectors. A questionnaire was devised based on Nielsen’s heuristics method; this was tailored to fit the context at hand (mobile computing) to establish a usability checklist (consisting of eleven constructs). A group of thirty-six (n=36) participants were recruited to complete the usability assessment of examining each software application against the usability checklist, by rating each item using a Likert scale. The results herein reveal that mobile interactions in KSA were, in general, of an acceptable design quality with respect to usability aspects. The average percentage score for all heuristics met by the evaluated mobile software applications was 68.6%, this reflected how well the usability practices in mobile presence were implemented. The scores for all usability components exceeded 60%, with five components being below the average score (of 68.6%) and six components being above it. The variance between M-business and M-government software usability was significant, particularly in favor of M-business. In fact, the general hypothesis was accepted as well as seven other sub-hypotheses, as only four sub-hypotheses were rejected.

Keywords: Usability; interaction; heuristics; interface; mobile; Saudi Arabia

Mutlaq B. Alotaibi, “Comparing the Usability of M-Business and M-Government Software in Saudi Arabia” International Journal of Advanced Computer Science and Applications(IJACSA), 7(1), 2016. http://dx.doi.org/10.14569/IJACSA.2016.070117

@article{Alotaibi2016,
title = {Comparing the Usability of M-Business and M-Government Software in Saudi Arabia},
journal = {International Journal of Advanced Computer Science and Applications},
doi = {10.14569/IJACSA.2016.070117},
url = {http://dx.doi.org/10.14569/IJACSA.2016.070117},
year = {2016},
publisher = {The Science and Information Organization},
volume = {7},
number = {1},
author = {Mutlaq B. Alotaibi}
}



Copyright Statement: This is an open access article licensed under a Creative Commons Attribution 4.0 International License, which permits unrestricted use, distribution, and reproduction in any medium, even commercially as long as the original work is properly cited.

IJACSA

Upcoming Conferences

IntelliSys 2025

28-29 August 2025

  • Amsterdam, The Netherlands

Future Technologies Conference 2025

6-7 November 2025

  • Munich, Germany

Healthcare Conference 2026

21-22 May 2026

  • Amsterdam, The Netherlands

Computing Conference 2026

9-10 July 2026

  • London, United Kingdom

IntelliSys 2026

3-4 September 2026

  • Amsterdam, The Netherlands

Computer Vision Conference 2026

15-16 October 2026

  • Berlin, Germany
The Science and Information (SAI) Organization
BACK TO TOP

Computer Science Journal

  • About the Journal
  • Call for Papers
  • Submit Paper
  • Indexing

Our Conferences

  • Computing Conference
  • Intelligent Systems Conference
  • Future Technologies Conference
  • Communication Conference

Help & Support

  • Contact Us
  • About Us
  • Terms and Conditions
  • Privacy Policy

© The Science and Information (SAI) Organization Limited. All rights reserved. Registered in England and Wales. Company Number 8933205. thesai.org