Abstract: Security undoubtedly play the main role of cloud CRM deployment, since the agile firms utilized cloud services in the providers infrastructures to perform acute CRM operations. In this paper researcher emphasis on the cloud CRM themes, security threads the most concern. Some aspects of security discussed concern on deployment the cloud CRM like: Access customers’ database and control; secure data transfer over the cloud; trust among the enterprise and cloud service provider; confidentiality, integrity, availability triad; and security hazard, future studies and practice are presented at the end.

Amin Shaqrah, “Cloud CRM: State-of-the-Art and Security Challenges” International Journal of Advanced Computer Science and Applications(IJACSA), 7(4), 2016. http://dx.doi.org/10.14569/IJACSA.2016.070405

@article{Shaqrah2016,
title = {Cloud CRM: State-of-the-Art and Security Challenges},
journal = {International Journal of Advanced Computer Science and Applications},
doi = {10.14569/IJACSA.2016.070405},
url = {http://dx.doi.org/10.14569/IJACSA.2016.070405},
year = {2016},
publisher = {The Science and Information Organization},
volume = {7},
number = {4},
author = {Amin Shaqrah}
}