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The Science and Information (SAI) Organization publishes open-access peer-reviewed journals in computer science and artificial intelligence.

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Research Article | Open Access |

Usability of Government Websites

Author 1: Mahmood Ashraf Author 2: Faiza Shabbir Cheema Author 3: Tanzila Saba Author 4: Abdul Mateen
International Journal of Advanced Computer Science and Applications (IJACSA) · Vol. 8, No. 8 · Published 2017 · Cited by 5

DOI: https://doi.org/10.14569/IJACSA.2017.080821

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Abstract

Usability of Government websites plays pivotal role in order to provide benefits and services to the citizens. This study presents a usability evaluation for investigating the Nielsen’s usability attributes in Government websites. Based on the previous studies, a proposed website template is used in this study. This template is compared with a selected Government website. Thirty (30) participants performed three (3) representative tasks for each website. The results show that the user responses for the parameters of efficiency, memorability and pleasantness are improved for the proposed template. This effort is a part of the study that may lead to the principles for improving the usability of Government websites of Pakistan.

Keywords

Usability statutory bodies websites government websites

How to Cite this Article

Ashraf, M., Cheema, F. S., Saba, T., & Mateen, A. (2017). Usability of Government Websites. International Journal of Advanced Computer Science and Applications, 8(8). https://doi.org/10.14569/IJACSA.2017.080821

Ashraf, Mahmood, et al.. "Usability of Government Websites." International Journal of Advanced Computer Science and Applications, vol. 8, no. 8, 2017, https://doi.org/10.14569/IJACSA.2017.080821.

@article{Ashraf2017,
  title     = {Usability of Government Websites},
  journal   = {International Journal of Advanced Computer Science and Applications},
  volume    = {8},
  number    = {8},
  year      = {2017},
  publisher = {The Science and Information Organization},
  author    = {Mahmood Ashraf and Faiza Shabbir Cheema and Tanzila Saba and Abdul Mateen},
  doi       = {10.14569/IJACSA.2017.080821},
  url       = {https://doi.org/10.14569/IJACSA.2017.080821}
}

Open Access — licensed under a Creative Commons Attribution 4.0 International License. Unrestricted use, distribution, and reproduction in any medium, even commercially, as long as the original work is properly cited.

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