Normalisation of Technology Use in a Developing Country Higher Education Institution

The purpose of this study is to understand how the use of an online course and lecturer evaluation becomes a normalised way of evaluating courses and lecturers in a developing country higher education institution. Extant literature on course and lecturer evaluations has concentrated on the approaches to evaluating courses, lecturers, and its effectiveness and benefits. However, less attention has been paid to how online evaluations become the medium for lecturer and course evaluation. To address this gap, this study used an interpretive case study approach to collect data through semi-structured interviews, documents and participant observation. Data analysis was conducted using hermeneutics and using Normalisation Process Theory as the theoretical lens. The results show that the online evaluation of courses and lecturers is now a normal practice because of participant’s investment in the meaning of the online evaluation process, their enrolment in the process and the crucial investment of their actions, feedback during implementation, and use of which ensured the normalization.

@article{Adam2017,
  title     = {Normalisation of Technology Use in a Developing Country Higher Education Institution},
  journal   = {International Journal of Advanced Computer Science and Applications},
  volume    = {8},
  number    = {8},
  year      = {2017},
  publisher = {The Science and Information Organization},
  author    = {Ibrahim Osman Adam and Osman Issah},
  doi       = {10.14569/IJACSA.2017.080828},
  url       = {https://doi.org/10.14569/IJACSA.2017.080828}
}