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DOI: 10.14569/IJACSA.2018.090317
PDF

Strategic Framework and Maturity Index for Measuring Knowledge Management Practices in Government Organizations

Author 1: Shilpa Vijaivargia
Author 2: Hemant Kumar Garg

International Journal of Advanced Computer Science and Applications(IJACSA), Volume 9 Issue 3, 2018.

  • Abstract and Keywords
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Abstract: Knowledge is considered as an intellectual asset of any Organization through which performance of the Organization could be enhanced exponentially. Harnessing of the Organization’s Tacit and Explicit knowledge and its Management is a crucial task as Knowledge Management Practices adopted by Government Organizations are not standardized yet. They are depending on the structure and processes adopted by the organizations at their own level. This paper presents a Strategic Framework of Knowledge Management and defines Maturity Index at three levels for measuring Knowledge Management Practices adopted by an Organization. This paper defines Value of the Knowledge at all the three defined Maturity levels which is based on number of times the knowledge content is viewed, benefits gained against viewing such contents in terms of tangible asset and Socio-Economic Impact. Knowledge Management Practices adopted by Bharat Electronics Limited (BEL) studied and measured at the Maturity Level is defined in this paper.

Keywords: Knowledge; Explicit knowledge; Tacit knowledge; knowledge management; knowledge architecture; knowledge process framework; knowledge audit; maturity index; knowledge audit

Shilpa Vijaivargia and Hemant Kumar Garg, “Strategic Framework and Maturity Index for Measuring Knowledge Management Practices in Government Organizations” International Journal of Advanced Computer Science and Applications(IJACSA), 9(3), 2018. http://dx.doi.org/10.14569/IJACSA.2018.090317

@article{Vijaivargia2018,
title = {Strategic Framework and Maturity Index for Measuring Knowledge Management Practices in Government Organizations},
journal = {International Journal of Advanced Computer Science and Applications},
doi = {10.14569/IJACSA.2018.090317},
url = {http://dx.doi.org/10.14569/IJACSA.2018.090317},
year = {2018},
publisher = {The Science and Information Organization},
volume = {9},
number = {3},
author = {Shilpa Vijaivargia and Hemant Kumar Garg}
}



Copyright Statement: This is an open access article licensed under a Creative Commons Attribution 4.0 International License, which permits unrestricted use, distribution, and reproduction in any medium, even commercially as long as the original work is properly cited.

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