The Science and Information (SAI) Organization
  • Home
  • About Us
  • Journals
  • Conferences
  • Contact Us

Publication Links

  • IJACSA
  • Author Guidelines
  • Publication Policies
  • Metadata Harvesting (OAI2)
  • Digital Archiving Policy
  • Promote your Publication

IJACSA

  • About the Journal
  • Call for Papers
  • Author Guidelines
  • Fees/ APC
  • Submit your Paper
  • Current Issue
  • Archives
  • Indexing
  • Editors
  • Reviewers
  • Apply as a Reviewer

IJARAI

  • About the Journal
  • Archives
  • Indexing & Archiving

Special Issues

  • Home
  • Archives
  • Proposals
  • Guest Editors

Future of Information and Communication Conference (FICC)

  • Home
  • Call for Papers
  • Submit your Paper/Poster
  • Register
  • Venue
  • Contact

Computing Conference

  • Home
  • Call for Papers
  • Submit your Paper/Poster
  • Register
  • Venue
  • Contact

Intelligent Systems Conference (IntelliSys)

  • Home
  • Call for Papers
  • Submit your Paper/Poster
  • Register
  • Venue
  • Contact

Future Technologies Conference (FTC)

  • Home
  • Call for Papers
  • Submit your Paper/Poster
  • Register
  • Venue
  • Contact
  • Home
  • Call for Papers
  • Guidelines
  • Fees
  • Submit your Paper
  • Current Issue
  • Archives
  • Indexing
  • Editors
  • Reviewers
  • Subscribe

Article Details

Copyright Statement: This is an open access article licensed under a Creative Commons Attribution 4.0 International License, which permits unrestricted use, distribution, and reproduction in any medium, even commercially as long as the original work is properly cited.

Integrating User Reviews and Issue Reports of Mobile Apps for Change Requests Detection

Author 1: Laila Al-Safoury
Author 2: Akram Salah
Author 3: Soha Makady

Download PDF

Digital Object Identifier (DOI) : 10.14569/IJACSA.2022.0131248

Article Published in International Journal of Advanced Computer Science and Applications(IJACSA), Volume 13 Issue 12, 2022.

  • Abstract and Keywords
  • How to Cite this Article
  • {} BibTeX Source

Abstract: There is abundance of mobile Apps released continuously on the App store, where developers are required to maintain these Apps to attain user satisfaction. Developers should consider all user feedback, as they are important resources for planning of next App’s release. In order to consider user feedback, many platforms host mobile Apps and allow users to submit their opinions, such as: Google Play App store and Github Open-Source Development platform. The automated consolidation of user feedback from such platforms, and transforming it into a list of change requests would result in satisfying users across different platforms, and their analysis helps developer to reduce cost of time and effort to plan for the new release of the mobile App. In this paper, a framework is proposed which integrates user feedback from different sources and analyzes them using a state-of-art user reviews analysis tool to obtain a list of change requests, such list is further examined for similarity to remove duplicates and prioritize the identified change requests. A prototype is designed to implement the proposed framework and applied to AntennaPod. Consequently, the framework experimentation results show that reviews and issue reports can be analyzed almost equally despite the difference of text’s nature.

Keywords: User review; feedback analysis; mobile app maintenance; text similarity

Laila Al-Safoury, Akram Salah and Soha Makady, “Integrating User Reviews and Issue Reports of Mobile Apps for Change Requests Detection” International Journal of Advanced Computer Science and Applications(IJACSA), 13(12), 2022. http://dx.doi.org/10.14569/IJACSA.2022.0131248

@article{Al-Safoury2022,
title = {Integrating User Reviews and Issue Reports of Mobile Apps for Change Requests Detection},
journal = {International Journal of Advanced Computer Science and Applications},
doi = {10.14569/IJACSA.2022.0131248},
url = {http://dx.doi.org/10.14569/IJACSA.2022.0131248},
year = {2022},
publisher = {The Science and Information Organization},
volume = {13},
number = {12},
author = {Laila Al-Safoury and Akram Salah and Soha Makady}
}


IJACSA

Upcoming Conferences

Future of Information and Communication Conference (FICC) 2023

2-3 March 2023

  • Virtual

Computing Conference 2023

22-23 June 2023

  • London, United Kingdom

IntelliSys 2023

7-8 September 2023

  • Amsterdam, The Netherlands

Future Technologies Conference (FTC) 2023

2-3 November 2023

  • San Francisco, United States
The Science and Information (SAI) Organization
BACK TO TOP

Computer Science Journal

  • About the Journal
  • Call for Papers
  • Submit Paper
  • Indexing

Our Conferences

  • Computing Conference
  • Intelligent Systems Conference
  • Future Technologies Conference
  • Communication Conference

Help & Support

  • Contact Us
  • About Us
  • Terms and Conditions
  • Privacy Policy

© The Science and Information (SAI) Organization Limited. Registered in England and Wales. Company Number 8933205. All rights reserved. thesai.org